Mytown slot Privacy Policy — Malaysia User Data Protection

Mytown slot ("we", "Platform", "mytownslot.com") respects the privacy of everyone who uses our services. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose your personal data when you use the mytown slot online casino platform.

This Privacy Policy applies to all mytown slot services accessible via our website, mobile app, or any other digital platform we operate. By registering or continuing to use the mytown slot platform, you agree to the data collection and usage practices described in this document.

We operate fully in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and any related legislation in force from time to time. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact us to close your account.

Mytown slot collects personal data necessary to provide a safe, responsible, and legally compliant online casino service. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, MyKad or passport number, email address, phone number, residential address, and the username you chose when registering your mytown slot account.
• KYC Verification Documents: A copy of your MyKad, passport, or other identification document submitted for identity verification purposes (Know Your Customer).
• Payment Information: Bank account numbers, digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), or FPX/DuitNow information used for deposits and withdrawals. We do not directly store credit or debit card numbers.
• Communication: Records of live chat conversations, emails, or any other communications with the mytown slot support team.

2.2 Automatically Collected Data

• Technical Data: IP address, web browser type, operating system, screen resolution, and device information used to access the mytown slot platform.
• Activity Data: slots and live baccarat game history, Sports Betting records, deposit and withdrawal records, login timestamps, and pages visited within the platform.
• Location Data: General location information derived from your IP address, used for security and regional compliance purposes.
• Cookies & Tracking Technologies: Data collected via cookies, pixels, and other tracking technologies as described in Section 6.

Mytown slot uses collected personal data solely for the legitimate and stated purposes below. We do not use your data for any other purpose without first obtaining your additional consent.

Mytown slot does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share data in the following limited circumstances:

• Trusted Service Providers: We share necessary data with third-party service providers that support the operation of mytown slot, including payment gateway providers (DuitNow, FPX), game software providers, and cloud service providers — all of whom have signed strict data protection agreements with us.
• Legal Requirements: mytown slot will disclose personal data to the relevant authorities when required by Malaysian law, court order, or direction from a legitimate enforcement agency.
• Fraud Prevention & AML: In cases of suspected fraud, money laundering, or financial crime, we reserve the right to share relevant information with the appropriate authorities or responsible industry bodies.
• Business Transfer: Should mytown slot be involved in any merger, acquisition, or asset transfer, user data may be transferred as part of that process. Members will be notified in advance before any such transfer takes place.

Mytown slot implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and mytown slot servers is protected by industry-standard 256-bit SSL/TLS encryption.
• Data Segregation: Personal data, financial information, and transaction history are stored in separate systems with strict access controls.
• Two-Factor Authentication (2FA): We provide a 2FA feature for member accounts as an additional layer of security during login.
• Regular Security Audits: mytown slot's security infrastructure is regularly audited by independent parties to identify and address potential vulnerabilities.
• Internal Access Controls: Access to member personal data within the mytown slot organisation is restricted to staff who require it to perform their duties, and only after passing strict verification procedures.
• Incident Response Plan: We have clear procedures in place to detect, respond to, and notify the relevant parties in the event of a data security breach.

Mytown slot uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and maintain the security of your login session.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the mytown slot platform and prevent you from logging in or accessing certain features.

Under Malaysia's PDPA 2010 and mytown slot's commitment to user privacy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact us by email at support@mytownslot.com with the subject line "Privacy Rights Request". We will process your request within 14 working days from the date of receipt.

Mytown slot retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with mytown slot's established data disposal procedures.

The mytown slot platform is for users aged 18 and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

• All prospective members are required to confirm that they are 18 years of age or older during the registration process.
• Our KYC verification process is designed to detect and reject underage registrations.
• Should we discover that we have inadvertently collected personal data from a minor, we will promptly delete that data and close the account in question.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mytown slot, please contact us through the following channels:

When submitting a privacy-related enquiry by email, please include your full name, mytown slot account username, and a clear description of your request to help us respond as promptly as possible.